In the Know aims to make it faster and easier for Canterbury residents to get information about the residential rebuild and repair process.
All the questions on this site have been put forward by community members and groups, for agencies working on the residential rebuild and repair process to answer. Questions and answers are updated here regularly.
How long it takes to answer a question depends on the nature of the question and the number of agencies that need to respond to it. We aim to get questions and answers posted as soon as we can. The date a question is posted, and the date it's answered is posted on the site.
As time has passed property owners often ask questions more specific to their individual situation which are difficult for agencies to answer with accuracy.
Insurers, in particular, have requested property owners contact them directly with these sorts of questions to ensure they understand the context of the situation so they can provide comprehensive and appropriate advice to that property owner.
In the Know is supported by CERA and developed in collaboration with community representatives and recovery agencies.
The community representatives involved in the development and implementation on In the Know include:
The recovery agencies that work together to provide answers to residents' questions include:
This website is supported by CERA and developed in partnership with the community and recovery agencies.