If a complaint results in a change to the reinstatement strategy how is this decision communicated to Fletcher/EQR as well as the homeowner?

If a complaint results in a change to the reinstatement strategy how is this decision communicated to Fletcher/EQR as well as the homeowner?

Asked: 10 April 2014

Category: Complaints, Independent reports

Answers

EQC

21 January 2015

EQC advises:

The communication of the decision to EQR is made through EQC’s Hub-based loss adjuster, who is responsible for approving all or any scope variations. EQR is then responsible for communicating with the customer, and this may be via the contractor or the contract supervisor.

See http://www.eqr.co.nz/feedback/resolving-issues for more information on escalating this issue; or if you prefer to go through EQC directly http://www.eqc.govt.nz/about-eqc/make-complaint.

See all answers from EQC >