If a reinstatement strategy is changed through a homeowner complaint being upheld, what input does the homeowner have?

If a reinstatement strategy is changed through a homeowner complaint being upheld, what input does the homeowner have in the development of a new suitable reinstatement strategy?

Asked: 23 January 2015

Category: Complaints, Repairs

Answers

EQC

28 January 2015
A response to this question is being worked on and will be posted soon.

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IAG

28 January 2015
A response to this question is being worked on and will be posted soon.

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Lumley

16 December 2015

Lumley advises:

 

Lumley aims  to engage customers as much as possible in the repair strategy.  We do however rely on the expert opinion of the engineer and the contractor involved in the claim and any strategy would need to be in line with the policy entitlement.  All information is made available to our customers to help them make decisions.

Lumley does reserve the right to make the final decision based on the information and advice from our experts.

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Southern Response

28 January 2015
A response to this question is being worked on and will be posted soon.

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Tower

28 January 2015
A response to this question is being worked on and will be posted soon.

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