If a reinstatement strategy is changed through a homeowner complaint being upheld, what input does the homeowner have in the development of a new suitable reinstatement strategy?
Asked: 23 January 2015
Lumley aims to engage customers as much as possible in the repair strategy. We do however rely on the expert opinion of the engineer and the contractor involved in the claim and any strategy would need to be in line with the policy entitlement. All information is made available to our customers to help them make decisions.
Lumley does reserve the right to make the final decision based on the information and advice from our experts.